FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@localpitara.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email to the left and we will get back to you within 20-36 hours!

Shipping & Delivery

If you're part of the Local Pitara crew with an account, simply log in through our online store and check the order's fulfillment status for your most recent purchase. If it's marked as fulfilled, you can access your tracking information within the order details.

No problem at all! Upon the readiness of your order for shipment, you will receive a shipping confirmation email. This email will contain a tracking link, allowing you to monitor the progress of your order's delivery. In the event you have not yet received this email, there is no need for undue worry, as it usually takes approximately 2-3 days before your order is dispatched.

We're here to help! Just reach out to us on Instagram - @localpitara, and we'll assist you with any delivery inquiries you may have.

Storage & Protection

When it comes to preserving the pristine condition of your jewelry, it is imperative to store it in a dry environment. If you do not frequently wear your jewelry, it is advisable to utilize the provided pouch for safekeeping. However, it is important to exercise caution and refrain from storing your jewelry alongside rubber items to prevent any undesirable chemical reactions.

Our jewelry is meticulously crafted with top-quality PVD plating for enduring beauty. To maintain its condition, avoid wearing it while swimming, especially in saltwater or hot temperatures, as this may reduce its lifespan. Chlorine can cause permanent damage to gold-plated jewelry. We also recommend removing your jewelry before showering or applying colognes, perfumes, or other chemicals.

To keep your jewellery looking its best, clean it regularly using a soft cloth. This will help remove sweat and any accumulated chemicals. Please refrain from using harsh chemicals during the cleaning process, as they may damage your jewellery.

Unable to find satisfactory answers ? Contact Support