At Local Pitara, we strive to ensure customer satisfaction while maintaining clear and consistent policies. Please review our return and refund guidelines carefully to understand our procedures and requirements.

General Policy

- We exclusively issue gift cards or store credits; no monetary reimbursements will be provided.
- Orders once placed cannot be canceled under any circumstances.
- Returns or exchanges are only applicable in cases of defective or damaged products, incorrect items, or missing items.
- No returns, exchanges, or refunds will be entertained for change-of-mind requests, size issues, discounted items, sale items, or custom orders.

Conditions for Returns and Refunds

To qualify for a return or refund:

Unboxing Video Proof:
- The video must start from opening the package, showing the name, address sheet, and invoice.
- The video should be continuous, unedited, and without filters.
- Claims without proof will not be entertained.

Reporting Timeline:
- Proof of damage or defect must be emailed to orders@localpitara.com within 24 hours of receiving the product.
- Requests submitted after 24 hours will not be processed under any circumstances.

Eligibility:
Products must be unused, with all original tags and packaging intact.
- Items must be free from scratches, deformities, or any signs of use.
- Returns are subject to quality checks.
- Non-qualifying returns will be rejected and sent back at the customer’s expense.

Exclusions:
- Gift wrapping services are non-returnable and non-exchangeable.
- Damage or loss of Zirconia stones is not covered under our return or refund policy.

Refund Process

- Refunds will be issued in the form of a gift card, valid for 30 days.
- Only the product amount will be refunded. Shipping charges are non-refundable.
- Refunds will not be processed for orders in transit, delays caused by courier services, or if a package is returned due to incorrect/incomplete address details.
- If a prepaid order is rejected at the time of delivery, no refund will be provided.
- Note: If a package is returned due to customer fault (e.g., incorrect/incomplete address), only 50% of the product amount will be refunded within 15-20 days.

Replacement and Substitution Policy

- Replacements are subject to product availability. If unavailable, customers can: Wait for the product to restock.
- Opt for a gift card refund.
- Shipping charges for replacements are non-refundable.

Return Process

Initiate the Return:
- Email orders@localpitara.com or WhatsApp ⭐ +91 8451003373 to start the process.
- Provide the required proof (unboxing video/photo).

Prepare the Package:
Ensure the product is unused, with all tags and original packaging intact.

Hand Over the Package:
We will arrange for a return pick-up. In cases where pick-up services are unavailable, customers must use a local courier service at their own expense.

Processing the Return:
Returns take 7-10 working days to reach our warehouse. Post quality checks, a gift card will be issued within 24 hours.

Important Notes

- No refunds or exchanges will be initiated if claims are submitted after 24 hours of delivery.
- No refunds will be issued for discounted or sale items.
- Refunds or exchanges will not be processed for orders with size issues, delivery delays, or "change of mind" requests.
- If the customer rejects a prepaid order at delivery, no refund will be issued.
- Lost or misplaced packages due to incorrect addresses are not eligible for refunds or exchanges.

Contact Us

For any questions or assistance, reach out to our customer service: Email: orders@localpitara.com WhatsApp: ⭐ +91 8451003373 (9:30 AM to 6:30 PM, Monday to Saturday)
We are committed to resolving any concerns within the scope of our policies.