Chic Heart Necklace

Shipping

At Local Pitara, we understand the importance of quick and reliable domestic to our valued customers.

INDIA
Standard: 7 - 15 Business Days
Expedited: 4 - 7 Business Days

INTERNATIONAL
Standard: 15 - 30 Business Days
Expedited: 7 - 15 Business Days

Tracking Your Parcel
Once you've placed your order, we'll promptly prepare and dispatch your package within 48 hours. You will automatically receive tracking information via email, and if you've provided your phone number with your order, we'll also send it via text message. In case you don't find the email, please remember to check your spam folder.

If you have any inquiries regarding shipping, please don't hesitate to direct message us on Instagram at @localpitara

Can I Cancel or Modify My Order?
Should you need to cancel or make changes to your order, kindly send us a direct message on Instagram at @localpitara as soon as possible. We will do our utmost to accommodate your request. However, please note that once an order has been submitted, we cannot guarantee that it can be canceled or modified.

Here's what you need to know about our Domestic shipping process:

Order Processing:
All domestic orders are processed swiftly, typically within 2-3 business days. Please remember that we do not process orders on weekends or holidays to ensure efficient handling of your purchases.

Delivery Timeline:
Once your order is dispatched from our warehouse, you can expect it to reach your doorstep within 7-15 working days, depending on your location. Our efficient delivery network ensures your products arrive promptly and in excellent condition.

Shipping Charges:
For orders below ₹1000/-, a nominal non-refundable shipping charge of ₹50/- will be added to your order total. We aim to provide cost-effective shipping options while maintaining the quality of service you deserve.

Order Tracking:
When your order ships, we'll send you an email notification containing a tracking number. You can use this tracking number to monitor your order's progress, and we kindly ask for your patience as it may take up to 48 hours for the tracking information to become available.

Delayed Shipments:
In the rare event of a significant delay in shipment, our dedicated customer support team will contact you via email or telephone to keep you informed and address any concerns promptly.

International Shipping Information:
For our international customers, we offer a seamless shipping experience tailored to your location. Here's what you need to know about our international shipping process:

Delivery Timeline:
International shipping times typically range from 7 to 30 days, depending on the destination country. We understand that international shipping may take longer, but we're committed to ensuring your order arrives safely and efficiently.

Shipping Charges:
Shipping charges for international orders vary based on the destination country and the weight of your order. To get an accurate estimate of shipping costs, please provide your location during the checkout process.

Order Tracking:
Similar to domestic orders, we provide international customers with a tracking number via email once their order is shipped. This tracking number lets you monitor your order's journey to your international address.

Questions or Concerns:
If you have any questions or concerns about your order, shipping, or delivery times, please don't hesitate to contact our dedicated customer support team at orders@localpitara.com

We are here to assist you and ensure your shopping experience with us is smooth and enjoyable, whether you're a domestic or international customer.

Thank you for choosing Local Pitara for your shopping needs. We look forward to serving you, no matter where you are.

Return & Refund Policy

At Local Pitara, we strive to ensure customer satisfaction while maintaining clear and consistent policies. Please review our return and refund guidelines carefully to understand our procedures and requirements.

General Policy

- We exclusively issue gift cards or store credits; no monetary reimbursements will be provided.
- Orders once placed cannot be canceled under any circumstances.
- Returns or exchanges are only applicable in cases of defective or damaged products, incorrect items, or missing items.
- No returns, exchanges, or refunds will be entertained for change-of-mind requests, size issues, discounted items, sale items, or custom orders.

Conditions for Returns and Refunds

To qualify for a return or refund:

Unboxing Video Proof:
- The video must start from opening the package, showing the name, address sheet, and invoice.
- The video should be continuous, unedited, and without filters.
- Claims without proof will not be entertained.

Reporting Timeline:
- Proof of damage or defect must be emailed to orders@localpitara.com within 24 hours of receiving the product.
- Requests submitted after 24 hours will not be processed under any circumstances.

Eligibility:
Products must be unused, with all original tags and packaging intact.
- Items must be free from scratches, deformities, or any signs of use.
- Returns are subject to quality checks.
- Non-qualifying returns will be rejected and sent back at the customer’s expense.

Exclusions:
- Gift wrapping services are non-returnable and non-exchangeable.
- Damage or loss of Zirconia stones is not covered under our return or refund policy.

Refund Process

- Refunds will be issued in the form of a gift card, valid for 30 days.
- Only the product amount will be refunded. Shipping charges are non-refundable.
- Refunds will not be processed for orders in transit, delays caused by courier services, or if a package is returned due to incorrect/incomplete address details.
- If a prepaid order is rejected at the time of delivery, no refund will be provided.
- Note: If a package is returned due to customer fault (e.g., incorrect/incomplete address), only 50% of the product amount will be refunded within 15-20 days.

Replacement and Substitution Policy

- Replacements are subject to product availability. If unavailable, customers can: Wait for the product to restock.
- Opt for a gift card refund.
- Shipping charges for replacements are non-refundable.

Return Process

Initiate the Return:
- Email orders@localpitara.com or WhatsApp ⭐ +91 8451003373 to start the process.
- Provide the required proof (unboxing video/photo).

Prepare the Package:
Ensure the product is unused, with all tags and original packaging intact.

Hand Over the Package:
We will arrange for a return pick-up. In cases where pick-up services are unavailable, customers must use a local courier service at their own expense.

Processing the Return:
Returns take 7-10 working days to reach our warehouse. Post quality checks, a gift card will be issued within 24 hours.

Important Notes

- No refunds or exchanges will be initiated if claims are submitted after 24 hours of delivery.
- No refunds will be issued for discounted or sale items.
- Refunds or exchanges will not be processed for orders with size issues, delivery delays, or "change of mind" requests.
- If the customer rejects a prepaid order at delivery, no refund will be issued.
- Lost or misplaced packages due to incorrect addresses are not eligible for refunds or exchanges.

Contact Us

For any questions or assistance, reach out to our customer service: Email: orders@localpitara.com WhatsApp: ⭐ +91 8451003373 (9:30 AM to 6:30 PM, Monday to Saturday)
We are committed to resolving any concerns within the scope of our policies.

Please store your Local Pitara jewellery in a cool, dry place, safely tucked in the cloth pouch (potli) provided to preserve its shine and extend the life of the gold plating. Avoid exposure to harsh chemicals and fragrances. If you notice any issues, feel free to reach out to us—we’ll be happy to assist with an exchange for pieces covered under warranty.