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Shipping

At Local Pitara, we understand the importance of quick and reliable domestic to our valued customers.

INDIA
Standard: 7 - 15 Business Days
Expedited: 4 - 7 Business Days

INTERNATIONAL
Standard: 15 - 30 Business Days
Expedited: 7 - 15 Business Days

Tracking Your Parcel
Once you've placed your order, we'll promptly prepare and dispatch your package within 48 hours. You will automatically receive tracking information via email, and if you've provided your phone number with your order, we'll also send it via text message. In case you don't find the email, please remember to check your spam folder.

If you have any inquiries regarding shipping, please don't hesitate to direct message us on Instagram at @localpitara

Can I Cancel or Modify My Order?
Should you need to cancel or make changes to your order, kindly send us a direct message on Instagram at @localpitara as soon as possible. We will do our utmost to accommodate your request. However, please note that once an order has been submitted, we cannot guarantee that it can be canceled or modified.

Here's what you need to know about our Domestic shipping process:

Order Processing:
All domestic orders are processed swiftly, typically within 2-3 business days. Please remember that we do not process orders on weekends or holidays to ensure efficient handling of your purchases.

Delivery Timeline:
Once your order is dispatched from our warehouse, you can expect it to reach your doorstep within 7-15 working days, depending on your location. Our efficient delivery network ensures your products arrive promptly and in excellent condition.

Shipping Charges:
For orders below ₹1000/-, a nominal non-refundable shipping charge of ₹50/- will be added to your order total. We aim to provide cost-effective shipping options while maintaining the quality of service you deserve.

Order Tracking:
When your order ships, we'll send you an email notification containing a tracking number. You can use this tracking number to monitor your order's progress, and we kindly ask for your patience as it may take up to 48 hours for the tracking information to become available.

Delayed Shipments:
In the rare event of a significant delay in shipment, our dedicated customer support team will contact you via email or telephone to keep you informed and address any concerns promptly.

International Shipping Information:
For our international customers, we offer a seamless shipping experience tailored to your location. Here's what you need to know about our international shipping process:

Delivery Timeline:
International shipping times typically range from 7 to 30 days, depending on the destination country. We understand that international shipping may take longer, but we're committed to ensuring your order arrives safely and efficiently.

Shipping Charges:
Shipping charges for international orders vary based on the destination country and the weight of your order. To get an accurate estimate of shipping costs, please provide your location during the checkout process.

Order Tracking:
Similar to domestic orders, we provide international customers with a tracking number via email once their order is shipped. This tracking number lets you monitor your order's journey to your international address.

Questions or Concerns:
If you have any questions or concerns about your order, shipping, or delivery times, please don't hesitate to contact our dedicated customer support team at orders@localpitara.com

We are here to assist you and ensure your shopping experience with us is smooth and enjoyable, whether you're a domestic or international customer.

Thank you for choosing Local Pitara for your shopping needs. We look forward to serving you, no matter where you are.

Returns Policy

At Local Pitara, we exclusively provide gift card issuance and do not facilitate payment reimbursements. Please review the following policies for a clear understanding of our return and refund procedures:

Returns:
Returns are only accepted if the product you have received is damaged, incorrect, or missing. To qualify for return we would need a video of you opening the package.

Sale:
Please note that items purchased during the sale are not eligible for return.

Significant Requirements:
- Expired Gift Cards cannot be used, and no reimbursement or credit will be provided for funds from expired cards.
- The Gift Card is valid for 30 days. Items must be unused and have all tags attached.
- Packaging must include the original invoice, packaging materials, and tags. - The product should be free of scratches or deformities.
- An unboxing video is mandatory in case of damaged, incorrect, or missing products.
- Return items will be checked by the quality assurance team. Failing to meet expectations will result in rejection, and the product will be returned at your expense with no reimbursement.

Replacement and Substitution:
Replacement is possible only for damaged or incorrect items after an unboxing video.
If a product is out of stock and cannot be replaced, it can be exclusively substituted with a gift card.

Gift Wrapping and Sale Items:
Gift wrapping services are non-exchangeable and non-returnable.
We do not accept returns for sale items.

Shipping and Retrieval:
If a reverse pick-up service is unavailable for a particular address or pin code, the customer must use a local courier service for the return, and shipping charges are the customer's responsibility.
The return retrieval will be scheduled for the initial delivery address.
Once the product is delivered at our end, the gift card will be issued within the next 24 hours via email post-quality check.
The return process takes 7-10 working days to deliver the product to our warehouse.

Gift Card Usage:
- Local Pitara gift cards can be applied on our website at the checkout page. - Select the "Coupon Code" option at the checkout page to utilise the gift card received via email.
- The code will be applied, and the amount will be deducted from the payable amount.
- The validity of the gift card is 30 days. - Gift cards are sent to the same email id used for the initial order.
- For any issues using the gift card code, contact our customer service team via call at +91 8451003373 or WhatsApp on +91 8451003373 (09:30 AM to 06:30 PM, Monday to Saturday), or send an email to orders@localpitara.com.

Procedure for Returning Order:
- Visit our website and locate the "Return" section at the top.
- Complete the Return Request form with your Order Number, Email ID/Mobile Number, chosen return reason, and selected product.
- Additionally, upload a video/photo for the chosen reason.
- Your request will be reviewed within the next 24 hours. It will be accepted if it meets the criteria; otherwise, you may receive a rejection message.
- After the return process is initiated, your order takes 7-8 days to reach our warehouse. The gift card will be issued within the next 24 hours, as promised.

Cancellation Policy:
For all COD & pre-paid orders, we won't be able to cancel once orders are shipped.

Exchanges:
If you wish to exchange your item, the quickest method is to return the original item. Once the return is accepted, you can purchase the new item separately.

Refunds:
After receiving and inspecting your return, we will inform you of the refund status. If approved, you will receive a gift card within ten business days.

If more than 10 business days have passed since your return was approved, please get in touch with us at orders@localpitara.com.

Our refund or exchange policy applies only in cases of receiving a defective or damaged product, and we require a video of the parcel opening for verification. We are dedicated to assisting you with any returns-related questions or concerns. Feel free to reach out to us at orders@localpitara.com.